I need a 15-20 slide powerpoint outlining customer service in a healthcare environment from the perspective of a pharmacist.
The following needs to be addressed:
What is customer service?
How is customer service provided?
Quality of customer service?
Why are we unique (as a pharmacist to patients)?
How is customer service improved? (e.g., be helpful, listen before speaking, show appreciation, go the extra mile).
Asking for feedback.
How is patient satisfaction achieved?
Providing professional and confidential environment at all times.
Adhering to hospital performance standards and conduct.
How to handle a difficult patient / customer. (solving problems before they arise).
The magic of positive attitudes in customer / patient service.
Give simple scenarios for good customer service, bad customer service, good patient, very rude patient, etc.
Will be run through plagiarism checker.