Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.
Customer service associates often need high school diploma or GED, but positions may sometimes require a college degree. Customer service associates need to have excellent communication and organizational skills, as well as be able to work in a fast-paced environment. They should possess good typing skills, and they must be able to greet customers in a courteous and professional manner.
Customer Service Tasks:
-Provide troubleshooting and technical assistance to customers.
-Assess the customer's needs and translation into solutions.
-Coordinate with customers to resolve any billing inquiries.
-Act as the first point of contact for customers seeking help with products or technical issues.
82 freelance font une offre moyenne de $440 pour ce travail
Hi there! I am an experienced virtual assistant and a Customer Support Executive with nearly 2 years of experience. I have been working with well established US and Europian companies and I'd LOVE to provide you with r Plus
Hello, My name is Sachin and I'm full-time Virtual assistant with 4 years of experience in Customer service, Data entry and Wordpress. Thanks, Sachin Bhosale Relevant Skills and Experience Customer service, Social M Plus
Provide troubleshooting and technical assistance to customers Relevant Skills and Experience have experience in Virtual Asst., Networking & Software, MS Office & Excel, Data Entry, Banking & Financial. Proposed Miles Plus
I am systems administrator with over 12 years of experience managing server infrastructures and data-center operations across multiple platforms (mostly Microsoft, partially Linux) mostly in virtualized environment (bo Plus
Hi, I will work as per your project description. I will start working right now. I am very much interested in your project with all of your requirements. I will be looking forward to your positive & fruitful response Plus
We have extensive experience in the customer service stream of work, have managed multiple clients in the past. We possess passion to help customers resolve issues in a timely manner. Relevant Skills and Experience 16 Plus
I have been working for KVC for data entry for 5 years . I have an upper hand in it and would love to be of help . Relevant Skills and Experience I am a fast typer . Worked for KVC group for 5 years . Efficient and co Plus