Intercom Jobs

Our Intercom inbox relies on FIN AI, yet too many chats still reach human agents. After digging into the analytics I’m convinced the root cause is the accuracy of the answers FIN serves, not the UI or core algorithm. I need an expert who can turn better training data into sharper, more dependable responses so customers self-serve more often. Here’s what I’m looking for you to do: • Audit recent conversation logs and the existing FIN knowledge base to pinpoint coverage gaps and misleading examples. • Curate or create high-quality, well-structured training data that directly addresses those gaps—think clarified FAQs, edge-case scenarios, and fresh intents drawn from real chats. • Prepare the dataset in the format Intercom accepts and guide (or h...

I want to take Bijiman Busy’s mobile app from “nice to have” to “can’t live without” by weaving in three engagement-driving features: timely push notifications, real-time in-app chat support, and a rewarding loyalty program. The core app is already live on iOS and Android; what I need now is someone who can design, build, and fully integrate these add-ons without disrupting the current user experience. Push notifications • Create segmented, actionable messages (promos, order updates, reminders) • Use a scalable service such as Firebase Cloud Messaging or OneSignal • Include simple in-dashboard scheduling so my team can send campaigns without code In-app chat support • Real-time conversations, image/file sharing, and autom...