Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    Can you reply to technical posts and provide useful answers on a forum? Can you moderate a forum? If so, reply with a list of your 5 top IT skills. i.e. Windows server, Python, WordPress, MySQL etc

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    Remote desktop software 1 jour left
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    Hello, I am looking for remote desktop software for personal use. It should be invisible and does not allow anything else than viewing. BR, H

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