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Helpdesk is an essential service that offers support to customers or clients with technological or IT problems. It helps to troubleshoot technical issues or answer queries that customers may have regarding their products and services. A Helpdesk Assistant is a specialized customer service agent who assists customers in resolving issues related to IT systems, products, and services, either online or via telephone. Trained to interact with customers in a professional and helpful manner, they use their technical and communication skills to answer questions, diagnose systems and computer problems, apply software updates and patches, configure systems, and provide instructional advice.
Here's some projects that our expert Helpdesk Assistant made real:
- Offering technical assistance for improving customer workflow
- Assisting clients with troubleshooting software and hardware issues
- Reinstalling, configuring, and updating device drivers
- Setting up processes for customer inquiries and queries
- Providing support for computer system operating systems
- Creating email accounts for clients and helping them with their email accounts
- Offering customer service assistance for customer inquiries and queries.
At Freelancer.com you can find highly skilled Helpdesk Assistants dedicated to delivering exceptional customer service with the latest technologies. Whether it be remotely or through face-to-face encounters, employers can be assured of quality results when they hire a Helpdesk Assistant through Freelancer.com. So if you are looking for professional help to answer questions, offer customer support and assist with any technical issue; consider posting your project on Freelancer.com today!
Sur 16,101 commentaires, les clients ont évalué nos Helpdesk Assistants 4.86 sur 5 étoiles.Embaucher des Helpdesk Assistants
Fulltime Job - IT HelpDesk 8am - 5pm Eastern Standard Time Must be able to answer phone calls in English and be understood. - The description explains the time of work which is eastern time 8am to 5pm Monday through Friday. - Clear English is a requirement as you will be working with clients over the phone - Estimated 8 hours daily rates are anywhere from 25$ to 100$ per day which will be billed through Freelancer I am looking for a mid-level IT Helpdesk professional to join our team for a full-time position. The ideal candidate will be responsible for providing remote support to our clients during business hours (8am-5pm EST) and will have experience with software issues. Responsibilities: - Provide remote IT support to clients during business hours - Troubleshoot software issues -...
IT Help Desk Support - We are looking for a skilled IT professional to provide ongoing support for software troubleshooting. - The ideal candidate should have experience in resolving various software issues, network related issues, including installation errors, crashes, and compatibility problems. - The support required will be ongoing, so the candidate should be available to assist whenever issues arise. - Communication will be conducted through remote desktop,Phone and Email, so proficiency in remote troubleshooting ,Phone and Email is a must. - The candidate should be able to effectively communicate technical solutions to non-technical users. - Strong problem-solving skills and the ability to work independently are essential for this role. 1- Escalations from the team 2- Troubleshoo...
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