Gestion du changement Jobs

Saya membutuhkan sebuah SOP terstruktur untuk tim pelayanan pelanggan agar kesalahan dan keluhan yang bersumber dari kurangnya informasi dapat ditekan semaksimal mungkin. Dokumen ini harus menggambarkan dengan jelas: • Prosedur langkah-demi-langkah mulai dari sapaan pertama hingga penutupan tiket, termasuk poin kontrol kualitas di setiap tahap. • Format pemberian informasi yang wajib—skrip panggilan, template email, serta daftar FAQ—agar setiap staf menyampaikan data yang sama lengkap dan akurat. • Alur eskalasi dan keputusan yang divisualisasikan dalam flowchart sehingga siapa pun dapat melihat rute tercepat menyelesaikan masalah. • Panduan micro-training singkat (5–10 menit per topik) untuk membiasakan staf memakai SOP ini. • Metrik eva...

I'm seeking expertise to help standardize our infrastructure facility manual across all utilities (dry utilities, wet utilities, including gas, IT, Manholes, sleeves… etc) Key tasks include: - Develop standardization protocols - Implement best practices. - depth and specifications. - any civil drawing or guides. - required isolations - restrictions - Request forms and templates Ideal Skills and Experience: - Strong background in utilities management - Experience with standardization processes - Knowledge of all three utilities (electricity, water, gas) - Project management skills

I need a seasoned SharePoint specialist to move a large (>1 TB) collection of content from one SharePoint Online tenant to another. The job covers planning, execution, and post-migration validation. Scope • Assess both source and destination tenants, flagging any throttling or permission issues in advance. • Design a migration approach that minimises downtime and preserves metadata, version history, and sharing links. • Execute the transfer—PowerShell, ShareGate, or comparable tools are fine so long as they meet Microsoft best-practice guidelines. • Provide clear progress reporting during the copy phase and a roll-back strategy in case of unexpected errors. • Perform post-migration checks: item counts, search indexing, and user access. Deliverables 1. Mi...

I’m running a web-application team out of Malad West and need a seasoned Scrum Project Manager who can start right away and work shoulder-to-shoulder with the developers in our office. The job is 100 % in person; remote check-ins won’t be enough for the pace we’re aiming for. Your focus will be end-to-end software development using pure Scrum: daily stand-ups, backlog grooming, sprint planning, reviews, and retrospectives. You’ll track velocity, keep the burndown chart healthy, clear blockers in real time, and give stakeholders concise progress reports. We rely on Jira for issue tracking and reporting, so confidence with its dashboards and filters is a must. I’m looking for someone who can jump straight into an active sprint cycle, manage at least two upcomi...

I’m seeking an outside perspective to sharpen the way I run my projects. My immediate priorities are: • Project planning and scheduling – audit my current Microsoft Project files, suggest realistic baselines, then deliver an updated, resource-loaded schedule (.mpp). • Risk management – create a clear register that scores, prioritises and ties mitigation actions to owners and dates. • Performance monitoring and reporting – design a lightweight dashboard or set of MS Project views that let me track earned value, cost variance and schedule health at a glance. I will give you full access to my existing schedules and supporting data. Please outline the approach you would follow, examples of similar work, and the timeframe you need to turn around ...

I’m transitioning into an IT Business Analyst role within healthcare and want to specialise in Electronic Health Record (EHR) system implementation. I’m looking for a mentor who has hands-on experience delivering EHR projects from requirements gathering through go-live. What I need • A tailored development roadmap that covers the core BA deliverables for EHR implementation (workflows, requirements traceability, HL7/FHIR data flows, HIPAA implications, change management). • Feedback and rewrites for my résumé and LinkedIn profile so they emphasise my fit for healthcare BA roles. • Practical templates and sample artefacts—BRD, user stories, process maps—that I can adapt for a portfolio. • Two mock interview sessions focused on ...

My WordPress site feels snappy on the front-end, yet the server is taking too long to assemble each page. The priority is clear: cut backend processing time so visitors receive content far faster. The work centers on three intertwined areas: • Plugin performance – audit active plugins, remove or replace heavy ones, and refactor any custom code that slows execution. • Database queries – profile slow queries, add or adjust indexes, and fine-tune wp_options or autoloaded data to reduce query count and execution time. • Theme code – streamline template files, eliminate redundant functions, and ensure hooks run only when required. I already handle basic caching and asset minification; the bottleneck lies deeper. Please benchmark before and after (...

I need a seasoned HR or sales-operations professional to help me act on a clear-cut performance mandate inside my Dubai-based company. Each month I compile detailed sales reports for every member of the team; the only metric that matters for this assignment is their individual sales number. Anyone falling below the threshold I have already set must be flagged for exit. Here is what I will hand over the moment we start: the latest twelve months of monthly sales reports, the exact numerical cut-off that defines low performance, and the current employment contracts. Your task is to review the data, isolate every rep whose figures do not meet that benchmark, and prepare everything required to remove them while staying fully compliant with UAE labour law. I expect a concise deliverable packag...

Our production line runs entirely on an FA Feurer Automation PLC platform that now needs a careful round of maintenance and strategic upgrades. The immediate focus is on the core controllers and the associated communication networks that tie the line together. You will review the existing ladder logic and hardware configuration, identify firmware or parameter discrepancies, and then implement improvements that boost stability and cycle-time performance. After each change I expect clear documentation describing what was adjusted, why, and how to roll back if ever required. Because the install is proprietary FA Feurer equipment rather than a mainstream Siemens or Allen-Bradley rack, prior, hands-on experience with FA Feurer tools, programming environment and diagnostic utilities is essen...

SAP S4H TM experience consultant who has more than 10+ years of experience, strong knowledge of logistics and supply chain processes, and proven experience with the SAP S4H TM module, including implementation and roll out experience. •     He must have a good understanding of SAP S4H TM functionalities like transportation planning, freight orders, execution, and charge calculation. •     Experience integrating SAP S4H TM with other SAP modules, such as EWM (Extended Warehouse Management) and ERP (SD/MM), is often a requirement. •     Strong expertise in SAP S4H TM, including design, configuration, and integration. •     Good if candidate has experience integrating SAP S...

I already use Kissflow across other workflows and now want to spin up a full-featured inventory management application on the same platform. The objective is to configure forms, workflows, and dashboards so our team can record stock movements, raise internal purchase requests, and pull real-time inventory reports without ever leaving Kissflow. All the data structures are still on paper or spreadsheets; I will supply those files along with field definitions and the process maps we follow today. Your job is to translate them into a clean Kissflow solution: • Build the master tables (items, locations, suppliers) and link them intelligently. • Design the transaction forms for receipts, issues, and adjustments, setting up validation and approval steps where needed. • Crea...

I already use Kissflow across other workflows and now want to spin up a full-featured inventory management application on the same platform. The objective is to configure forms, workflows, and dashboards so our team can record stock movements, raise internal purchase requests, and pull real-time inventory reports without ever leaving Kissflow. All the data structures are still on paper or spreadsheets; I will supply those files along with field definitions and the process maps we follow today. Your job is to translate them into a clean Kissflow solution: • Build the master tables (items, locations, suppliers) and link them intelligently. • Design the transaction forms for receipts, issues, and adjustments, setting up validation and approval steps where needed. • Crea...

I run a product stack built entirely on Cosmol 5.5 and need an experienced hand to stay on board for the long haul. Day-to-day work ranges from squeezing every bit of performance out of the current setup, through rolling out brand-new modules, to jumping on unexpected bugs before they disrupt users. Because the platform touches both front-end and back-end layers, a solid grasp of user-facing polish, data-processing logic, and third-party system hooks will serve you well. The codebase lives in Git; regular commits, concise pull-request notes, and clear change logs are non-negotiable. Whenever a feature ships, I’ll expect matching inline comments and a quick markdown brief that explains configuration steps or edge-case behaviour so future maintenance stays painless. Communication happ...

Saya membutuhkan bantuan untuk menyusun Standard Operating Procedure (SOP) yang berfokus pada proses inti di kantor kami. Tujuan utamanya adalah menstandarkan alur kerja agar setiap karyawan mengikuti prosedur yang sama, meminimalkan kesalahan, dan mempermudah audit internal. Ruang lingkup: • Memetakan deskripsi tugas dan alur kerja yang sudah ada. • Menyusun langkah-langkah terperinci untuk setiap proses inti, lengkap dengan tanggung jawab, urutan kegiatan, dan persyaratan dokumen pendukung. • Menambahkan diagram alir atau tabel ringkas bila perlu untuk memperjelas tahapan. Yang saya butuhkan sebagai hasil akhir: 1. Dokumen SOP berbahasa Indonesia dalam format Word dan PDF. 2. Daftar istilah atau glossary singkat untuk memudahkan pemahaman staf. 3. Satu kali rev...

I’m looking to bring in a seasoned Karbon HQ specialist on a part-time, contract basis to shore up the way we bill, track, and report on client work. Our most pressing gap is invoicing process management. Jobs don’t always glide from “ready to bill” through to “paid,” leaving WIP hanging and financial reports off-kilter. I need you to audit the existing stages, clean up data inconsistencies, and re-engineer the invoicing workflow so every engagement moves through the correct billing milestones automatically. Alongside that, I want our broader practice processes mapped inside Karbon. The toughest part for us is identifying which processes really matter. Once the key workflows are pinned down, I need clear, visual process maps built directly in Karbon, ...

We are looking for an experienced DNS and domain reputation specialist to help resolve an ongoing production issue affecting users on certain mobile networks (specifically T-Mobile). The specific error users see is: DNS_PROBE_FINISHED_NXDOMAIN Our platform is hosted on AWS (Route 53 + ALB / CloudFront). DNS is correctly configured and resolves properly on most networks (Google DNS, Quad9, etc.). Our domain reputation has already been reviewed and corrected by major security providers. However, users on T-Mobile are still experiencing DNS-based blocking or resolution issues. This appears to be related to carrier-level DNS filtering or residual reputation/security classification behavior — not core infrastructure misconfiguration. ⸻ Scope of Work • Diagnose carrier-level DNS...

More details: What is the primary reason for migrating from dot matrix printers to laser printers? due to upgrage Which types of documents are primarily printed using the current dot matrix printers? Invoices and receipts How many printers are involved in this migration? 1-5 printers

Trabalho com um Sistema de Gestão Integrado já estruturado, porém preciso elevá-lo de patamar. O foco é exclusivamente na vertente de Qualidade: quero um diagnóstico completo dos processos, a padronização dos fluxos críticos e a implementação de melhorias que tornem o SGI mais enxuto, confiável e auditável. O que espero receber de você: • Diagnóstico detalhado do cenário atual, apontando gargalos e não conformidades. • Mapeamento e padronização dos processos-chave, com documentos e fluxogramas claros. • Plano de ação com priorização das melhorias, responsáveis e prazos realistas. • Modelos de proce...