Zendeskemplois

...commande, confirmer la réception et vérifier les détails d’expédition. • Répondre aux questions sur les délais, les numéros de suivi et les éventuels retards. • Mettre à jour le client à chaque étape (prise en charge, préparation, expédition, livraison). • Remonter toute anomalie au service logistique afin d’apporter une solution rapide. Je fournis : – Accès à notre plateforme de chat (Zendesk Chat) déjà connectée à l’outil e-commerce. – Un guide de réponse et la base de connaissances produits. J’attends : – Une excellente maîtrise écrite du françai...

...L’objectif est simple : offrir aux joueurs une assistance rapide, courtoise et précise pour toute question liée à leurs comptes, mises, dépôts ou retraits. Votre mission au quotidien – Répondre aux appels entrants et, au besoin, initier des appels sortants pour le suivi. – Résoudre un maximum de demandes dès le premier contact ou escalader proprement, en laissant des notes détaillées dans notre CRM (Zendesk ou système équivalent). – Documenter chaque interaction et me remettre un bref rapport de fin de journée. Profil attendu Une expérience avérée en support téléphonique est indispensable : écoute active, gestion du stre...

Le projet consiste à assurer un support par chat en ligne pour nos utilisateurs francophones. Chaque session doit être gérée avec rapidité, courtoisie et précision : réponses claires, résolution des problèmes courants et remontée des incidents complexes dans notre outil interne (Zendesk/Intercom). Les plages horaires sont fixes et doivent être respectées sans exception ; mon objectif est d’offrir une présence en direct stable tout au long de la journée. Une attitude motivée, une orthographe impeccable et la capacité à maintenir un ton chaleureux même sous pression sont indispensables. Je privilégierai les candidatures qui détaillent une...

...forte valeur ou nécessitant une intervention technique, puis les faire remonter dans l’outil prévu. • Maintenir un taux de réponse sous 24 h (idéalement moins de 4 h pendant les heures ouvrées). • Tenir un tableau de bord simple pour suivre volume, motif des requêtes et satisfaction client. Je fournis : modèles de réponses, accès à la boîte de messagerie dédiée ainsi qu’à l’outil de suivi (Zendesk ou Freshdesk, selon votre préférence). Vous devez simplement disposer d’une connexion fiable et d’une excellente expression écrite en français ; la maîtrise de l’anglais est un plus pour certains messages e...

...respectant les politiques de la boutique. • Optimisation des réponses : Création de réponses types pour les questions fréquentes afin de gagner en efficacité. Profil recherché : • Expérience en service client (idéalement e-commerce). • Bonne maîtrise du français (oral et écrit), l’anglais est un plus. • Réactivité, empathie et organisation. • Connaissance des outils de support client tels que Zendesk, Gorgias ou autre (un plus, mais pas obligatoire). Volume de travail estimé : Environ X heures par semaine (à préciser selon le volume d’activité). Rémunération : À définir en fonction de l&rsquo...

Bonjour, Je cherche une personne pouvant configurer zendesk pour mon entreprise. Voici la liste des taches à réaliser : - Activation et gestion du service TALK pour un standard téléphonique - Analyse et mis en place de l'outil Email Tracking - Gestion et paramétrages des VUES - Création d'une signature email - Gestion et paramétrages du centre d'aide (base de connaissance) - Programmation et mise en place du Zendesk Bot. - Formation de mon assistante pour qu'elle puisse ajouter les informations au centre d'aide et paramétrer le bot

...récurrentes • Vous prenez part aux évaluations et tests des nouvelles fonctionnalités avec l’équipe produit • Vous ferez suivre au service technique les demandes plus complexes Profil et compétences requis : • Sens de l’écoute et de la relation client • A l’aise en informatique d’une manière générale • Maîtrise des outils CRM, CMS, Réseaux sociaux, • Utilisation impérative de logiciels du type Zendesk et Shopify • Sens de l’adaptation aux outils et stratégies qui peuvent évoluer rapidement • Polyvalence • Vous êtes motivé(e), entreprenant(e) et force de proposition • Vous savez travailler r...

Bonjour, Mon site est en HTML (). Je souhaite la création d'un formulaire comme celui-ci : Cependant, il devra envoyer l'information sur notre système de support Zendesk. Voici le lien de la description de Zendesk :

Besoin d'un specialist Zendesk Sunshine pour intégration d'API et configuration du compte pour agents multiple et multiple brand.

Je cherche quelqu'un qui parle Français, qui pourra prendre la main sur mon ordi via teamviewer, pour paramétrer ZENDESK et m'expliquer les fondamentaux. Durée estimée environ 2 heures. Merci.

Hello Diana, C'est Alicia, j'espère que tu vas bien. On se reparle pour te remettre sur le Back Office et sur Zendesk !

Aide sur le service client ; réponse aux mails sur Zendesk + suivi drive client + sites accès clients.

Make clients happy ! Implémenter des outils de gestion et service client pour nos équipes internes. En travaillant avec les gestionnaires, vous allez comprendre les spécifications en détail puis les implémenter en React, Django et Zendesk, des outils pour nous permettre de répondre rapidement et correctement aux questions et besoins de nos clients.

Nous cherchons un développeur pour venir dans nos locaux et configurer zendesk dans l'optique entre autres d'améliorer la précision de nos exports, d'obtenir de meilleures statistiques et données sur nos utilisateurs, de configurer les options de transfert d'appels entrants sur notre service client. Une excellente connaissance des outils de configuration zendesk et une présence physique dans les locaux sont des impératifs pour cette mission.

...need a specialist who can turn ChatGPT into a friendly, always-on support agent. The focus is narrow and clear: generate accurate, conversational chat responses that feel genuinely helpful rather than scripted. Here’s what I have so far: • A knowledge base containing product documentation and common troubleshooting steps (Markdown and PDF). • Access tokens for OpenAI and our live-chat platform (Zendesk Chat, but I can switch if you recommend a better fit). • A rough list of recurring questions pulled from the last six months of transcripts. What I’m missing—and what I’d like you to deliver—is a refined prompt-engineering workflow that teaches ChatGPT how to: 1. Detect intent from incoming chat messages. 2. Pull the correct answer (or...

...need a specialist who can turn ChatGPT into a friendly, always-on support agent. The focus is narrow and clear: generate accurate, conversational chat responses that feel genuinely helpful rather than scripted. Here’s what I have so far: • A knowledge base containing product documentation and common troubleshooting steps (Markdown and PDF). • Access tokens for OpenAI and our live-chat platform (Zendesk Chat, but I can switch if you recommend a better fit). • A rough list of recurring questions pulled from the last six months of transcripts. What I’m missing—and what I’d like you to deliver—is a refined prompt-engineering workflow that teaches ChatGPT how to: 1. Detect intent from incoming chat messages. 2. Pull the correct answer (or...

...rapi; kemampuan Bahasa Inggris atau Mandarin akan menjadi nilai tambah karena ke depannya kami berencana memperluas dukungan multibahasa. • Mencatat kasus penting, eskalasi, dan umpan balik pelanggan dalam laporan ringkas di akhir shift. • Memberi saran perbaikan proses jika menemukan pola masalah berulang. Yang saya butuhkan dari Anda – Pengalaman nyata di customer service berbasis chat (Zendesk, Intercom, Freshdesk, atau sistem sejenis). – Sikap proaktif, sabar, dan mampu menenangkan pelanggan. – Koneksi internet stabil dan perangkat siap pakai selama shift. – Ketersediaan jam kerja yang fleksibel, termasuk akhir pekan bila dibutuhkan. Deliverable harian: semua tiket/percakapan terselesaikan sesuai KPI, plus laporan akhir hari dal...

...support ticket one minute, sales call the next • Strong communication skills — empathetic with customers, persuasive with prospects • Data-driven — you track metrics and use them to improve • Self-starter who takes ownership and doesn't wait for direction Bonus: • Experience in niche/technical product e-commerce • Familiarity with the 3D printing or maker community • Experience with helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.) • Experience with CRM tools (HubSpot, Pipedrive, etc.) • B2B sales experience alongside B2C support • Multi-language skills --- HOW WE WORK • Remote, flexible hours • Clear communication, ownership mindset • Customer-first mentality — every interaction matters • ...

I ne...smoothly between phone calls and the email queue inside our Zendesk and Shopify dashboards. Most contacts are about order status, returns, shipping or other general questions—nothing too technical, but every reply must sound friendly, confident and in clear, accent-neutral English. You’ll log in to Zendesk, pick up inbound calls, respond to tickets, document every interaction and, when needed, hop into Shopify to look up orders, issue refunds or update tracking. I’ll supply FAQs, call scripts and account access; you bring the calm voice, quick typing and solid grasp of both platforms. Reliability during agreed shifts, a quiet workspace and accurate ticket notes are the key deliverables. Let me know about your past roles in Zendesk and Shopify...

Job Title: Technical Specialist working US hours Reports To: Technical S...Flexibility in working arrangements: choose remote, in-office, or a hybrid setup. • Experience: o 3+ years in technical services, technical operations or similar role. o Previous experience working with ETL, data migrations and integration tools. o Experience working in a software or technology-focused company preferred. Nice to Have • Familiarity with CRM or customer support systems (e.g., Jira, Zendesk). • A passion for technology, innovation, and continuous learning. Work Environment We offer a flexible work environment where you can choose the setup that works best for you— whether fully remote, in-office, or hybrid. As part of a dynamic team, you will have access to innovative tools...

...mail environment is in place, Zendesk will become our single ticketing hub. Both WL and Granadilla Swim must be configured as separate brands inside Zendesk, historical tickets migrated over from Zoho Desk, and all support addresses redirected so nothing slips through the cracks. Finally, internal email and support rules have to be locked down to keep the flow tidy and secure. Deliverables • Google Workspace (Business) fully deployed for WL, added as secondary domain • 11-50 staff users created with brand-appropriate aliases • Department role addresses implemented via Google Groups • Zendesk configured with two brands (WL + GS) • Zoho Desk tickets migrated into Zendesk with intact metadata • Support mail routing swi...

I need a reliable customer-service specialist who can take full ownership of order-related email inquiries. Your...escalate any delays. • Handle returns & exchanges: explain our policy, issue return labels through the portal I’ll provide, and follow through until the replacement or refund is confirmed. • Process cancellations: verify eligibility, cancel in the system, and confirm the outcome to the customer. I’ll grant you access to our shared inbox and order-management dashboard; familiarity with tools like Zendesk or Gorgias is a plus but not mandatory. Responses should be courteous, on-brand, and sent within agreed-upon SLAs. Deliverables are accepted once the inbox is consistently cleared, customers receive correct resolutions, and ticket logs s...

Necesito cubrir la atención al cliente de mi sitio web exclusivamente los fines de semana. El chat ya dispone de respuestas automáticas básicas; tu labor será supervisar esas respuestas, intervenir de forma humana cuando la consulta lo exija y optimizar los mensajes preconfigurados para que cada interacción sea rápida ...de respuestas automáticas. • Escalar incidencias técnicas mediante un formulario interno y dejar constancia en nuestro CRM. • Al finalizar cada jornada, entregar un breve informe con número de conversaciones atendidas, tiempos de respuesta y temas frecuentes. Trabajo 100 % en español; valoro redacción impecable y tono cordial. Si ya has manejado herramientas de chat híbrido (...

I’m looking for a seasoned Zendesk specialist who can sit with me (remote screen-share is fine) for a few focused hours and walk me through three areas: • Building Explore reports with practical filters. My top priority is learning how to slice Ticket resolution times and Agent performance metrics—plus a custom “time spent per customer” field—by date range and agent name. I want to leave the session with at least one working dashboard and the confidence to duplicate the process on my own. This is not just a report with one filter, but how filters can work together. • Making the most of Zendesk’s AI chat. I already have the feature enabled; I need guidance on training phrases, intent routing and best-practice configuration so the bot h...

...recordatorios / Calendar & Reminder Handling I’ll grant you access to our shared inboxes and scheduling tools so you can triage messages, draft or send responses, and keep my calendar organized with timely reminders. Clear, polite communication in both languages is essential, and I value proactive updates so I always know what’s pending and what’s resolved. If you already use tools like Gmail filters, Zendesk, Freshdesk, or Google Calendar, let me know—those skills will help you get up to speed faster. Consistency and confidentiality are vital; anything you handle must stay strictly within our team. Please tell me: • Your typical working hours and preferred time zone • Any experience you have managing bilingual customer support or inb...

...helpful replies in flawless Italian or Romanian according to the customer’s language. • Tag, escalate, or summarize any technical or billing-related issues so my internal team can step in. • Maintain accurate records of each interaction in our ticketing platform (Zendesk). What will make you stand out • Proven written fluency in both Italian and Romanian. • Solid grasp of polite business email etiquette and customer-first language. • Experience with high-volume inboxes (50+ tickets per day) and tools such as Zendesk, Freshdesk, or Gorgias. • The initiative to suggest template improvements and spot recurring questions we can convert into macros or knowledge-base articles. Deliverables 1. Daily cleared inbox with any pending ...

...turn complex Information Technology topics into clear, accurate documentation. Here’s what I need right now: • Author-level documentation for one web or software product (install guides, user manuals, and API overviews). • Concise in-line comments and change logs that developers can reference quickly. • A short knowledge-base article (≈800 words) formatted for a help-center CMS such as Zendesk or Confluence. I will supply access to the product, existing specs, and SME contacts; you’ll bring your expertise in structuring content, adopting consistent terminology, and illustrating workflows with simple diagrams or annotated screenshots where useful. Deliver the final files in both Markdown and PDF, with any images as separate, optimised...

...translators. * Ability to explain technical issues in simple, user-friendly language. * Patient, customer-focused mindset with strong attention to detail. * Reliable, self-motivated, and comfortable working independently as a freelancer. Nice to Have: * Experience supporting **streaming platforms, SaaS products, or subscription-based services. * Familiarity with ticketing/helpdesk tools such as Zendesk, Freshdesk, LiveAgent, or similar. * Experience with account management, billing, or payment-related support. * Bilingual (English/Spanish) is a plus, but not required. What We Offer: * Fully remote freelance collaboration. * Consistent support workload. * Opportunity to work with a growing streaming platform....

Necesito incorporar a una persona que gestione la atención al cliente exclusivamente por chat.
 Trabajo 100 % remoto, enfocado en usuarios hispanohablantes (Uruguay y resto de LATAM).
 Qué espero de tu parte:
 • Responder consultas entrantes de forma clara, cordial y eficiente. • Mantener un promedio de tiempo de respuesta inferior a 2 minutos. • Registrar cada interacción en nuestro CRM (Zendesk). • Escalar incidencias complejas siguiendo el protocolo interno. Perfil ideal:
 • Experiencia comprobable en soporte por chat. • Excelente ortografía y redacción en español. • Buena conexión a internet y equipo propio. • Capacidad para aprender rápidamente sobre nuestros producto...

...gamers for gamers, we're breaking down the walled gardens of RGB ecosystems, turning your desk into a canvas and your setup into an extension of your identity. Join us in building the future of RGB. The Role: You'll be the frontline voice of SignalRGB, providing technical support and building community trust. This role requires weekend availability during U.S. business hours. What You'll Do: -Zendesk Support -Respond to tickets within SLA timeframes -Troubleshoot device compatibility, software issues, and configurations -Guide users through setup and effect customization -Escalate complex bugs with detailed documentation -Handle billing, refunds, and subscription issues Community Engagement: -Support users on Reddit, Discord, and forums -Identify trending iss...

Title: RPA / Automation Engineer (Python + AI Agents) — 1-month contract (Google Workspace, Kafka, S3, Redshift, Jira, Zendesk, Zoho) We’re a Voice AI company hiring a freelancer to build code-first automations across Ops Engineering + Finance. Many workflows are manual and spreadsheet-based (Google Sheets/Excel). We want production-ready automations shipped weekly (bug-free and deployable as soon as finished). Stack/Systems: Google Workspace, Kafka, S3, Amazon Redshift, Jira, Zendesk, Zoho CRM, Presto One (internal), Hex (nice-to-have). Preference: code-first integrations; open to Zapier for basic trigger/routing automations. Engagement structure (important) * This is intended as a 1-month contract, but Week 1 is a paid trial. * At the end of Week 1, we will de...

Web sitemin canlı sohbeti gün boyu aktif tutulacak ve ziyaretçiler satışla ilgili sorularını ya da genel müşteri hizmeti taleplerini dakikalar içinde çözüme kavuşturacak net, samimi ve bilgili bir destek uzmanı arıyorum. Platform sadece web, herhangi bir mobil uygulama entegrasyonu yapılmayacak; dolayısıyla masaüstü odaklı LiveChat, , Zendesk Chat veya benzeri araçlara hâkim olman yeterli. Çalışma saatleri tam zamanlıdır; haftanın beş günü boyunca kesintisiz çevrim içi kalmanı ve gelen her mesaja 30 saniye içinde ilk yanıtı vermeni bekliyorum. Teknik konular bende; senin görevin müşteriyi dinleyip satışa yönlendirmek veya genel soruları hızlıca yanıtlamak, gerekirs...

My growing online store is ready to move from ad-hoc replies to a proper customer care workflow. I am looking for someone who can take full ownership of two key areas: • Phone support – answer incoming calls, resolve or triage issues, and log every interaction inside our ticketing tool (Zendesk Talk, Freshdesk, Aircall or a comparable VoIP platform of your choice). A friendly, native-level English tone and clear documentation are essential. • Instagram live-chat enablement – although our primary need is voice, I also want to start handling customer DMs on Instagram in a structured way. You will help connect Instagram messaging to the same help-desk pipeline, set up quick-reply templates, and then manage the chat during business hours. Deliverables 1. Configu...

...problems so we can solve them together You’ll log into our help-desk and chat platform, respond to incoming requests, tag and update each ticket properly, and keep concise internal notes. Any complex technical questions can be handed off—your role focuses on great service rather than deep troubleshooting. If you have prior experience in email or chat support, let me know the tools you used (Zendesk, Intercom, Freshdesk, etc.) and typical daily volume you handled. I’d also appreciate a quick line on your usual working hours and time zone so we can plan coverage. Deliverable: steady, same-day responses with a first-reply time under one hour during the agreed shift. I’ll start with a paid trial day; if it’s a good fit, I’d like to extend this i...

...prepared—or, when needed, have a reliable proxy step in for me. My biggest priorities are: • Sharpening my troubleshooting flow so I can talk through common Windows, network, and hardware issues with confidence. • Polishing customer communication skills, especially de-escalation and clear ticket updates. • Demonstrating hands-on knowledge of leading help-desk platforms such as ServiceNow, Zendesk, or Freshdesk. Here’s what I’m looking for from you: 1. Targeted coaching sessions that break down likely technical questions and the best-practice answers interviewers expect. 2. Mock video interviews that replicate the real environment, followed by actionable feedback. 3. A discreet solution for interview proxy support on both live vid...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

Necesito incorporar a una persona que gestione la atención al cliente exclusivamente por chat.
 Trabajo 100 % remoto, enfocado en usuarios hispanohablantes (Uruguay y resto de LATAM).
 Qué espero de tu parte:
 • Responder consultas entrantes de forma clara, cordial y eficiente. • Mantener un promedio de tiempo de respuesta inferior a 2 minutos. • Registrar cada interacción en nuestro CRM (Zendesk). • Escalar incidencias complejas siguiendo el protocolo interno. Perfil ideal:
 • Experiencia comprobable en soporte por chat. • Excelente ortografía y redacción en español. • Buena conexión a internet y equipo propio. • Capacidad para aprender rápidamente sobre nuestros producto...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

I’m looking for a friendly, genuinely empathetic customer-support prof...quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

...rapidamente dúvidas de clientes, registrar cada interação em nosso help-desk e encaminhar solicitações que exijam nível técnico maior: esse é o núcleo do trabalho. Atendo meus próprios projetos digitais e preciso de alguém que, de forma remota, me ajude a manter o índice de satisfação sempre acima de 90 %. O atendimento será feito por chat, e-mail e WhatsApp, todos em português. Ferramentas como Zendesk ou Freshdesk já estão configuradas; basta entrar, seguir os macros que deixei prontos e manter a cordialidade no padrão da marca. Peço ainda relatórios simples no fim do expediente para que eu acompanhe métricas de tempo de res...

...centre on customer support—answering questions, guiding users through simple troubleshooting steps, logging each interaction, and ensuring issues are either resolved or correctly escalated. You will log in to our cloud phone system during agreed-upon hours, greet callers warmly in their preferred language, and document the outcome of every conversation in our CRM. Familiarity with tools such as Zendesk, Freshdesk, or a comparable ticketing platform will help you hit the ground running, though I can provide quick onboarding if needed. A stable internet connection, a quality headset, and a quiet workspace are essential. Deliverables: • Real-time, bilingual call handling within the scheduled shift • Clear, concise notes entered into the CRM for each ticket ...

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...customer messages our official WhatsApp number. • The bot (built on the WhatsApp Business API, Twilio, Meta Cloud API or a comparable gateway) replies instantly, handles order look-ups, status checks, and new order placement. • If it hits a failure intent or receives a “talk to human” signal, it escalates, preserving chat history for the agent inside our existing help-desk interface (Freshdesk or Zendesk, I’m flexible). What I need from you 1. A production-ready WhatsApp chatbot that can: – Recognise and process order-related requests (pulling from or writing to our MySQL/Shopify/REST backend, whichever is fastest for you). – Use NLP (Dialogflow, Rasa, or similar) for intent detection and entity extraction. 2. Reliable ...

...expect: • A clean, responsive chat widget that fits our site’s look and works on all modern browsers. • Server-side code (Python or Node.js preferred, but I’m open) that calls the ChatGPT API, injects our custom knowledge base, and returns concise, helpful answers. • Confidence tracking: when the model seems unsure, the conversation should escalate automatically—ideally by handing off to Zendesk or, at minimum, emailing the transcript to our support inbox. • Conversation logging with basic analytics so we can review recurring pain points; exportable to CSV is fine. • Clear installation and deployment steps so I can spin this up on our VPS without digging through code. Acceptance criteria 1. Widget loads in under two seconds o...

I’m looking for a seasoned customer-service agent who can manage our WhatsApp inquiries around the clock. All conversations are conducted in Bahasa Indonesia, so active fluency is essential. What you’ll handle • Respond promptly to customer questions, provide clear product or service information, and resolve issues without delay. • Keep chat histories organised in Zendesk, Freshchat, or a similar platform we agree on. • Flag recurring problems, suggest workflow improvements, and escalate complex cases when needed. What you need to bring • Proven experience in a previous customer-service role (tell me the company, your position, and key duties). • Ability to stay available 24/7—whether through shifts you arrange or personal fle...

...answer presales questions, track orders, troubleshoot simple issues, and escalate anything complex to me. Incoming calls arrive through our VOIP line; you’ll pick them up, log the conversation, and create follow-up tickets when needed. Live-chat messages pop up in your browser with canned responses you can refine over time. We’ll decide on the final help-desk platform together, so familiarity with Zendesk, Freshdesk, or Intercom will make onboarding smoother. Deliverables • All email, phone, and chat queues cleared by shift-end with no inquiry waiting more than one business day for a response. • Brief daily summary highlighting common issues and any tickets escalated. • Customer records accurately updated inside the CRM. If you write and spe...

...custom Python/Node micro-service—whichever you believe fits best. Robust intent detection, conversation memory, and fallback to human agents are mandatory. I value experience in AI bot development above all, so please centre your proposal on that. Show me how you would: • design the conversation flow and knowledge retrieval layer • integrate with at least one popular CRM (HubSpot, Salesforce, Zendesk, etc.) via REST or GraphQL • expose configuration hooks so business users can add instructions or connect new data sources without redeploying the code Deliverables I expect: 1. Running prototype (Docker or cloud-hosted) covering the three key channels 2. Clean, well-documented code repository 3. Short admin guide outlining how to add new integrat...

I’m looking for a customer-service-minded chat specialist to handle live conversations that come in through both our website widget and our mobile apps. Your single focus is to resolve customer queries on the spot—keeping response times low, answers accurate, and every interaction in our warm, helpful brand tone. You’ll log in to our existing chat dashboard (we currently use Zendesk Chat, though familiarity with Intercom or Freshchat is perfectly transferable) and stay on top of all incoming messages, whether they involve product questions, order status checks, or general account guidance. Anything highly technical can be flagged for our internal team; otherwise you’ll own the resolution end-to-end. Deliverables I’ll measure you on: • Real-...

We use Zendesk with a custom SMTP mailbox. Recently, some ticket replies and alerts do not send at all. In Zendesk Event History, the email action shows as not sent, even though the trigger or macro should have fired. Other macros and triggers continue to work normally. This behaviour changed recently and no intentional configuration changes were made. What’s happening Some triggers and macros fire correctly Others fail silently Event History shows emails as not sent when they should have triggered Agents miss customer replies as a result What we need Identify why this behaviour changed Diagnose why certain triggers or macros are not firing email actions Fix the configuration so all relevant emails send consistently Confirm resolution with live test tickets Scope Rev...

...la rezolvarea completă a fiecărei situații. Așteptări cheie: • Stăpânire excelentă a limbii române la nivel de vorbitor nativ. • Abilități de comunicare telefonică și empatie demonstrabile. • Conexiune stabilă la internet și un mediu liniștit pentru lucru remote. Constituie un plus (nu obligatoriu): experiență anterioară în call-center sau utilizarea unor instrumente de ticketing (ex. Zendesk, Freshdesk). Livrabilul este un serviciu de suport zilnic conform unui program stabilit împreună; voi evalua colaborarea după primele două săptămâni pentru a decide extinderea pe termen lung. Dacă îți dorești să lucrezi în domeniul serviciilor clienți fără costuri inițiale din partea ta și ești gata să oferi asistență de c...