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  • Embaucher     lotte077
Embaucher     lotte077

    lotte077 lotte077

    Philippines $6 USD / heure
    General VA | Admin Support | Customer Service
    Philippines
    Admin Support, General VA, Customer Service support, and Project Manager with 8 years of experience. I can help you with admin tasks, end-to-end loan processing, data entry, and customer service. Knowledgeable in Trello, CRM, and other project management tools. SERVICES I offer ✅ Email Management - Organize,...
    Admin Support, General VA, Customer Service support, and Project Manager with 8 years of experience. I can help you with admin tasks, end-to-end loan processing, data entry, and customer service. Knowledgeable in Trello, CRM, and other project management tools. SERVICES I offer ✅ Email Management - Organize, delete, and optimize your email ✅ File Management - Convert PDF to word, sort and categorize your files, naming convention, file regular maintenance ✅ Customer Service - Responding to inquiries, technical support, chat support, handling complaints, escalation management, customer education, providing information, and feedback collection ✅ Administrative Support - Calendar management, basic bookkeeping ✅ Loan Processing - Liaise with Banks and Solicitors, data entry to CRM, collect and prepare docs from clients, attend to post-settlement concerns, AOL, servicing calculators, prepare compliance docs APPLICATIONS I use ⭐⭐⭐⭐⭐ ✅ Project Management - Trello, LastPass, Monday.com ✅ Microsoft Office - Excel, Word, Powerpoint, Onenote ✅ CRM - Salesforce, Infynity, Salestrekker ✅ Messaging App - Slack, Messenger, Wechat, 3CX ✅ Social Media - Facebook, Instagram, LinkedIn, Tiktok ✅ Editing - Canva, ChatGPT ✅ Google Workspace ✅ Jotform APPLICATIONS I am familiar with ⭐⭐⭐ ✅ Xero ✅ Quickbooks ✅ Shopify ✅ Calendly ✅ Sprout As a General VA to an Australian Mortgage broking company, I do all the presentations, product guides, and workflows. I am also the frontline for all the customer complaints for post-settlement concerns. Thank you for reading all the way through. Let's have a chat about how I can help you in your business. Cheers, Charlotte moins
  • Embaucher lotte077

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